Booking Terms & Conditions
Last updated: 27 August 2026
These Booking Terms and Conditions ("Terms") apply to all bookings made with Purely Cornwall, trading as Purely Cornwall ("we", "us", "our"). By making a booking, you agree to be bound by these Terms.
These Terms are governed by the laws of England and Wales. You must be over 18 years of age and legally able to enter into a binding contract to make a booking. They should be read alongside our Privacy Policy and Website Terms of Use.
1. The Contract
A contract between you and Purely Cornwall comes into effect when we issue a Booking Confirmation and we receive payment in accordance with the payment terms shown in your confirmation.
Bookings may be made directly via our website (purelycornwall.com) or via third-party platforms such as Airbnb or Booking.com. Where you book via a third-party platform, their terms and cancellation policies may also apply in addition to these Terms.
Your right to cancel under consumer law
Because your booking is for accommodation on specific dates, it is exempt from the standard 14-day statutory "cooling-off" cancellation right that applies to most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means the cancellation terms set out in Section 4 below are the terms that apply to your booking.
2. Prices & Payments
All prices are quoted in GBP and are based on the number of guests and dates selected. Payment schedule: The full balance is taken at the time of booking.. The specific schedule applying to your booking is shown at the time of booking and confirmed in your Booking Confirmation. If your card is declined or payment fails, we reserve the right to cancel your booking.
We may pre-authorise your card, collect scheduled balances, charge cancellation fees where applicable, and recover reasonable costs for damage or breach of these Terms.
3. Security / Damage Deposit
For direct bookings (not made via Airbnb or Booking.com), we reserve the right to take a refundable damage deposit of an amount confirmed at the time of booking prior to arrival, or to pre-authorise a payment card for a specified amount. The amount and process will be confirmed at the time of booking.
The deposit will be returned within 7 days of departure, subject to: no damage to the property; no missing items; no excessive cleaning required; and no breach of these Terms. We reserve the right to deduct reasonable costs for repair, replacement or additional cleaning.
4. Cancellations & Amendments
Our cancellation policy for this booking:
Full refund up to 30 days before check-in. - 30 days+ before check-in → full refund - 7–30 days before → 50% of all nights - Under 7 days before → no refund on nights
Cancellation terms are also displayed at the time of booking and in your Booking Confirmation. If you cancel before the stated deadline you will receive the refund outlined in your confirmation; if you cancel after the deadline the applicable cancellation charge will apply. Failure to arrive without prior notice may be treated as a cancellation. Amendments are subject to availability and may result in price changes.
5. Check-in & Check-out
Check-in is as shown on the property listing; check-out is as shown on the property listing. These are also confirmed in your Booking Confirmation. Access is typically provided via a secure key safe. You are responsible for keeping the access code secure, ensuring the property is locked on departure, and returning keys if applicable. We reserve the right to change key safe codes after each stay. Lost keys or emergency call-outs caused by guest error may result in additional charges.
6. Occupancy & Guest Responsibilities
The number of guests must not exceed the maximum stated in your booking — the maximum occupancy for this property. You agree to treat the property with care, to leave it in a reasonable condition, and to respect neighbours and avoid excessive noise. Smoking: as set out in your booking confirmation and the property listing Parties and events: as set out in your booking confirmation and the property listing We reserve the right to terminate your stay without refund if there is a serious breach of these Terms, excessive noise, anti-social behaviour, or damage to the property.
7. Pets
as set out in your booking confirmation and the property listing Where pets are allowed, you are responsible for cleaning up after your pet and for any pet-related damage, and additional cleaning or damage charges may apply.
8. Availability & Alternative Accommodation
In the unlikely event that we cannot provide the booked accommodation due to circumstances beyond our control, we will offer alternative accommodation of a similar standard where possible, or provide a refund of monies paid. Our total liability will not exceed the value of your booking.
9. Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law. Subject to that: our total liability shall not exceed the total booking price; we are not liable for indirect or consequential losses; and we are not responsible for events beyond our reasonable control ("Force Majeure Events"), including extreme weather, power outages, travel disruption or government restrictions. Where a Force Majeure Event prevents us from providing your accommodation, Section 8 applies. Guests are strongly advised to take out appropriate travel insurance.
10. Data Protection
We process personal data in accordance with our Privacy Policy. Our data controller details are: Purely Cornwall, Morwenna, Upton Towans, Hayle, TR275BJ, UK, info@purelycornwall.com. Where a third-party booking platform (such as Airbnb or Booking.com) is used, their own privacy policy also applies to the data they collect from you.
11. Complaints & Alternative Dispute Resolution
Any issues must be reported to us as soon as reasonably possible during your stay to allow us the opportunity to resolve the matter. You can contact us at info@purelycornwall.com or 07568512897.
Alternative Dispute Resolution (ADR): We are not currently a member of an Alternative Dispute Resolution scheme.
12. General
Changes to these Terms. We may update these Terms from time to time. The version that applied at the time you made your booking governs your contract with us, unless a later change is required by law.
Severability. If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force. Entire agreement. These Terms, together with your Booking Confirmation and our Privacy Policy, constitute the entire agreement between you and us in relation to your booking. Third-party rights. No person other than you and us has any right to enforce these Terms.
Governing law and jurisdiction. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them, without prejudice to any right you have as a consumer to bring proceedings in the courts of the country you live in.